Your questions, answered
Welcome to UNIONJAX.EU, your go-to webshop for British food, sauces, and specialities. We understand you might have questions, and we're here to provide all the answers you need to shop with confidence for authentic UK products.
Common queries about unionjax.eu
Here you'll find answers to the most common questions our customers ask about our delicious British foods, ordering, shipping, and more. If you can't find what you're looking for, please don't hesitate to contact us at info@unionjax.eu or +351 910 909 962
Are all products in stock?
We strive to keep our inventory updated daily. While most products shown are in stock and ready to ship, very popular or limited-edition items might temporarily sell out. You can always check the product page for real-time availability or contact us directly at info@unionjax.eu for specific inquiries about your favourite British treats.
Is your postage safe and secure?
Absolutely. We understand your concerns when buying British food online. We use trusted shipping partners and carefully pack all orders to ensure your British goodies arrive safely and in perfect condition, from Porto to your doorstep. All our packages are tracked for your peace of mind.
How do you ship orders?
We typically process and ship orders within 2 business days. Once dispatched, you'll receive a tracking number via email to monitor your parcel's journey. Shipping costs are calculated at checkout based on your location and the weight of your order.
Do you ship internationally?
Yes, we are UNIONJAX.EU, and while based in Porto, Portugal, we are delighted to ship our British food, sauces, condiments, and oddities to many countries beyond Portugal. Please select your country at checkout to see available shipping options and costs.
What payment methods do you accept?
For your convenience and security, we accept all major credit cards (Visa, Mastercard, American Express) and PayPal. All transactions are securely processed to protect your financial information.
What is your return policy?
Your satisfaction is our priority at UNIONJAX.EU. If there's an issue with your order or an item arrives damaged, please contact us within 5 days of receipt at info@unionjax.eu and We'll work diligently with you to find a satisfactory solution, whether it's a replacement, refund, or store credit.
Can i suggest a product you don't currently stock?
We love hearing from our customers! If there's a specific British speciality, sauce, or condiment you'd like to see in our webshop, please let us know at info@unionjax.eu We're always looking to expand our range of authentic UK food products!
'special stuff' by special request ...........direct from royston vasey (dont email us please)
How can i contact customer service?
You can reach our friendly customer service team by emailing us at information@unionjax.eu or calling +351 910 909 962 during business hours. We aim to respond to all inquiries within 24 hours to ensure your UNIONJAX.EU experience is excellent.
SHIPPING TO MAINLAND EU ONLY
we do not ship to the EU islands, so if you are not on the mainland in the EU please do not order, we are not going to list all of the islands, you know if you live on an island ........... 'no man is an island except for Eric Madagascar' .....brownie points if that made you laugh, goggle it if you have no idea what we are on about ;-).........
Ready to explore british flavors?
We hope this FAQ page has answered all your questions and eased any concerns about shopping at UNIONJAX.EU. Now, dive into the wonderful world of British food, sauces, and specialties, and find your next favorite treat!